Account Health Monitoring Services
Proactively Protect and Restore Your Account Health
From on-demand reinstatement support to complex catalog issue resolution and proactive monitoring,
we keep your account compliant, profitable, and worry-free.
Protect your account health and revenue—choose your plan now.
Monthly packages starting at just $1000 per month.
Speak with our experts to find the best solution for your Seller account health needs.
What’s Included in Your Package
Monitoring Only
For 3P Sellers- Proactively monitor key account health metrics like ODR, FBM metrics, A-to-Z claims (and more!) to prevent suspensions and protect your revenue.
- We identify account health issues and explain why they matter, leaving you in control to decide how to proceed.
- 25% off Standard Reinstatement fees
- 15% off Expedited Reinstatement fees
Monitoring + Catalog
For 3P Sellers- Includes Proactive Monitoring, plus...
- Catalog support to resolve issues fast, ensuring your listings stay live and profitable.
- Includes up to 10 hours of expert catalog support per month
- 50% off Standard Reinstatement fees
- 25% off Expedited Reinstatement fees
GS1 UPC Corrections, Brand Attribute Updates, Variation Fixes, Retail Contributions (1P/3P), Listing Hijacking, Custom Listing Creation, Category Misclassifications, Hazmat Classifications (SDS/MSDS), Brand Mapping, and more!
On-Demand Reinstatement
For 3P Sellers- Includes Proactive Monitoring and Catalog Support, plus...
- 2-business-day turnaround for Standard ASIN and Account* Reinstatement requests.
- Up to 3 standard ASIN reinstatements per month included at no additional charge.
- 25% off Expedited Reinstatement fees
Not Sure Monitoring Is For You?
Fraudulent Listings are Stealing the Buy Box
We Stop Them!
Fraudulent MFN listings can steal the Buy Box from branded sellers, costing you thousands in lost sales, damaging customer trust, and derailing your business growth.
With proactive monitoring and fast action, Avenue7Media ensures that your ASINs are protected, your Buy Box is secure, and your revenue streams stay intact.
Results: a 54% Increase in Monthly Revenue within 6 months of signing with Ave7!
Why This Matters
With Ave7 In Your Back Pocket, We Handle the Most Complex Marketplace Issues—So You Don’t Have To
Account Takedowns:
- Account & Document Verification
- Product Safety + Compliance
- Seller Fraud Investigations
- Rank & Review Manipulation
- MFN/FBM Shipping Privileges
- Black-hat Seller Reporting (e.g., listing hijacking, buy box manipulation)
- Linked or Related “Multiple” Accounts
- Account Health Metric Suspensions
- Account Dormancy Deactivation
ASIN Suspensions:
- Restricted or Prohibited Products
- Condition Complaints (Used Sold/New)
- Inauthentic or Counterfeit Products
- Expired Products
- Listing Compliance Reviews
- Intellectual Property (IP)/Trademark Infringement
- Safety Investigations
- Product Compliance Issues
- Brand Approvals/Gated Categories
Catalog Fixes:
- GS1 UPC Corrections
- Brand Attribute Updates
- Variation Fixes
- Retail Contributions (1P/3P)
- Listing Hijacking
- Custom Listing Creation
- Category Misclassifications
- Hazmat Classifications (e.g., SDS/MSDS)
- Brand Mapping
- ...and SO MUCH MORE!
Complex Issues? We’ve Seen It All—and Solved It.
Talk to us about your account challenges and how we can help.
The Cost of Doing Nothing
Here's the Risk of Inaction
Ignoring performance notifications can have devastating consequences for your business. The reality is:
- Missed Notifications Can Lead to Account Suspension: If you miss a compliance deadline—like submitting documentation for product compliance—your listing or account may be suspended without warning.
- Revenue Loss is Guaranteed: Without a live listing, your revenue stops immediately, leaving you sitting on unsellable inventory.
- Skyrocketing Costs: Dead inventory racks up fees.
- Aging Stock Fees: Products in fulfillment centers take up space, costing you in storage fees.
- IPI Score Damage: Your Inventory Performance Index drops, leading to potential limitations on future stock storage.
- Removal Fees: If your inventory is determined “unsellable” due to compliance issues, you may be unable to remove it and will continue paying for indefinite storage.
- Snowball Effect on Your Operations: With your account frozen or ASINs suspended, you lose cash flow, strain relationships with suppliers, and jeopardize future growth.
Inaction isn’t an option. 100% of sellers who fail to address performance notifications effectively and efficiently face negative consequences—financial, operational, and reputational.
Tailored Solutions for Your Unique Challenges
Prioritize the fixes that matter most to your cash flow and long-term success.
Not every challenge is the same—and we understand that.
For brands facing specific issues, our team works with you to prioritize the high-impact, quick wins, like resolving listing copy compliance, HAZMAT issues, or fixing catalog errors on your highest-performing listings.
This approach ensures you:
- Improve cash flow by addressing revenue-critical problems first.
- Free up resources to reinvest in other growth opportunities.
- Gain a trusted partner who aligns solutions with your unique priorities.
Example Scenarios
- Resolving branded ASIN hijacking to protect your brand equity and ensure control over your listings.
- Fixing product or category misclassifications to prevent cascading issues such as inflated FBA fees, incorrect referral fees, lost rank or reviews, compliance blocks, and ultimately, revenue loss.
- Correcting brand ownership and GS1 prefix mismatches to enable seamless catalog management and uninterrupted growth.
- Fraudulent MFN listings can undercut branded sellers, claiming the Buy Box with suspiciously low prices and blocking legitimate sales. Our team works to identify and remove these listings quickly, ensuring your brand retains its revenue and reputation.
Let’s Tackle Your Biggest Challenges First!
Proactively Monitor or Pay to Resolve Problems Fast—You Decide
PROACTIVE Account Health Monitoring
- Daily oversight of Account Health metrics (ODR, FBM metrics, A-to-Z claims, etc.) to ensure policy adherence, detect fraud, prevent revenue loss, and maintain brand control .
- Greatest value, as it saves you money and time.
EXPERT Reactive Support
- Reinstatement support after suspensions to resolve flagged ASIN issues, including inauthentic products or IP violations and more.
- Catalog corrections (e.g., retail contributions or misclassified products).
- Expediting support saves you time, but costs you valuable resources.
Let Us Protect Your Business and Maximize Profitability
Choose a package to start monitoring and safeguarding your account health with expert support.
Identify risks and opportunities with a one-time expert review.
Speak with our Presence team to explore your account health challenges and solutions.
Terms & Conditions
- *On-Demand Account Reinstatement Exclusions:
- Account reinstatement support is always available.
- However, the cost of account reinstatement services are not included in the On-Demand support package if the suspension is caused by:
- Rank/review manipulation.
- Seller-fault connected or linked accounts.
- Failure to follow Avenue7Media’s recommendations.
- Black-hat tactics or deliberate violations of marketplace/platform Terms of Service (TOS).
If such actions result in account suspension while under monitoring, additional reinstatement fees will apply.
Note: If the account suspension occurs due to factors outside the Seller’s control, such as marketplace errors or misinterpretations, reinstatement will remain included in the On-Demand support package, and the monthly retainer will be paused until the account has been reinstated.
2. Support Hours Cap: All Presence packages with Catalog support include up to 10 hours of catalog support per month. Unused hours do not roll over to subsequent months.
3. On-Demand ASIN Reinstatement Cap: Packages with On-Demand ASIN reinstatement include up to three (3) standard turnaround ASIN reinstatements per month at no additional charge. Unused ASIN reinstatements do not roll over to subsequent months.
4. Additional Support Rates: For clients on a monthly Presence plan:
- Additional catalog/inventory support is billed in 15-minute increments at a discounted rate of $200/hour (standard rate: $250/hour).
- Seller Performance and Product Policy compliance support is billed at a discounted rate of $400/hour (standard rate: $500/hour).
5. All Presence-related support hours are dedicated solely to Seller Performance/Account Health, Product Policy & Compliance, Catalog, and Inventory.
