The person in this position is an extremely accurate, organized, and a detail-oriented professional that works well within a team and is able to learn quickly and adapt in the ever-changing Amazon/Walmart marketplace environments.
This job is about keeping the Account Manager informed at all times of any changes, needs or issues regarding clients Amazon/Walmart accounts and relaying that information to the appropriate teams responsible for the day-to-day operations.
Communication is critical between A7M team members. Making sure the Account Manager is informed, aware of issues, and progress is imperative to the success of our clients.
Position Responsibilities
- Teamwork Spaces
- Check Teamwork Spaces frequently for every account that has been assigned to you. You will receive tasks via Teamwork and must respond to your supervisor to let them know that you received the task, that you understand what is being asked, and to give them a time frame that you expect to have the task completed in.
- Teamwork Tickets
- Work on a client’s Amazon account is assigned through Teamwork Tickets.
- Check each of your assigned Amazon Client’s accounts daily for new tickets that may not have been assigned. If there are tickets that have not been assigned, assign tickets to the appropriate team member according to the A7M Organization Chart.
- Follow up on new tickets within 48 hours to make sure they’ve been read and responded to within A7M.
- Escalate tickets that you’ve followed up on but haven’t received a response for, according to the A7M Escalation Chart.
- Account Overview Metrics
- Review your accounts daily.
- Compare daily standings with the account goals.
- Communicate to your Supervisor any metrics that are unusual, research, and verify that there is not an underlying issue.
- Client Meeting Agenda and Preparation
- At least one day prior to a scheduled client meeting you should review their account, make note of any issues that have not been resolved and have an update for the client prepared.
- Communicate with your supervisor and other team members regarding any updates the client will need to know about.
- Review, adjust and maintain on a regular basis.
- Amazon changes quickly, as do inventory amounts and client expectations. It’s very important to check back often and make adjustments as the metrics become available and are shared with you.
- Work with other Avenue7Media teams as needed.
- Good communication is essential to every project’s success and any questions, ideas, or issues should be addressed as quickly as possible. Keeping your supervisor updated at every step of the process is expected.
- Meet work standards by following task requirements, productivity, quality and customer service standards.
- Use the communication programs that A7M provides for team and internal communications such as GMail, Slack, Teamwork, etc.
- Attend Meetings
- Participate in all scheduled and unscheduled meetings as requested.
- Prepare for and attend client meetings as needed.
- Continued Education and Training
- Attend and participate in all A7M-offered training pertaining to this position.
- Participate in the Amazon Seller University training and obtain certification as appropriate.
- Time Tracking
- Daily record all tasks performed in Teamwork.
- Create and maintain personal payroll and HR records in ADP WorkForce Now if you are a paid employee rather than a contractor. If you are a contractor, ADP does not apply to you.
- Other duties as assigned.
Job Requirements
- At least 2 years of experience in account coordination, project management, or e-commerce support roles (Amazon/Walmart marketplace experience preferred)
- Excellent organizational skills with strong attention to detail and accuracy
- Strong communication skills with the ability to relay information clearly and timely to both internal teams and supervisors
- Proficient in task management tools such as Teamwork, Slack, Gmail, and other collaboration platforms
- Ability to work independently and within a team in a fast-paced, constantly evolving environment
- Familiarity with tracking account metrics and using data to identify and communicate unusual trends or issues
- Skilled at meeting deadlines, managing multiple accounts, and prioritizing tasks effectively
- Willingness to attend meetings, prepare agendas, and communicate updates professionally
- Commitment to continuous learning, including participation in company-led training and Amazon Seller University (certification preferred)
- Ability to accurately track time and document work tasks daily
- Strong problem-solving skills with a proactive, solution-oriented mindset
- Must be dependable, responsive, and capable of following through on assigned tasks and responsibilities
