By clicking to proceed with payment, you agree to the following Terms and Conditions for Avenue7Media’s consulting support services:
- Scope of Services: Services are limited to the specific support selected at checkout. Additional services, if requested, will be invoiced separately.
- Reinstatement Turnaround: Standard reinstatement support typically takes 3-5 business days for the first draft of the plan of action; expedited requests are delivered within 24 hours. After-hours support, including weekends and holidays, may incur expedite fees.
- No Guarantee of Results: Avenue7Media cannot guarantee reinstatement, performance, or any specific outcome, as results depend on marketplace policies and other external factors. You are paying for our time and expertise to advocate on your behalf, similar to legal representation, with our best efforts aimed at achieving a favorable resolution swiftly.
- Marketplace Independence: Avenue7Media adheres to all platform rules and does not circumvent policies to influence marketplace decisions. We cannot alter a marketplace’s final decisions. While we aim to resolve issues within our control, any system issues or unrelated takedowns are the client’s responsibility and may incur additional fees.
- Non-Refundable Services: All fees are non-refundable once services begin, regardless of results or level of service use. Work commences upon payment confirmation, and once secure access to your selling account is confirmed (when applicable).
- Responsibility for Costs: Any third-party fees (such as testing or compliance expenses) are your responsibility and will be invoiced separately if applicable.
- Limitation of Liability: Avenue7Media is not liable for indirect or consequential damages or any loss beyond the fees paid for services within the last three months.
- Mutual Confidentiality: The Parties agree to protect all exchanged information as strictly confidential, using it solely to perform the services selected at checkout. This does not apply to public or lawfully obtained information or information disclosed by legal mandate, with notice provided to the affected party.
- Force Majeure: Neither party is liable for delays or failures due to events beyond their control, including natural disasters or platform outages.
By completing checkout, you confirm your understanding and acceptance of these terms.
