COVID has been another major stress factor: eCommerce volumes have skyrocketed, so it’s possible workers’ well-being has taken a back seat to productivity. “There was a New York Times Magazine article with reporting by Erika Hayasaki about the pre-and post-COVID behavior changes among workers at Amazon facilities in California’s Inland Empire,” said Boyce. “I believe the additional pressure put on the workforce due to COVID changed the viewpoint of a lot of these warehouse workers to think more negatively about their jobs.”

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